Orange County / LA Headquarters

1570 Sunland Lane Costa Mesa, CA 92636
Open 9 AM – 5 PM Monday – Friday

Frequently Asked Questions

What is your shipping policy?
  • We offer FREE GROUND SHIPPING to the lower 48 states on qualifying products totaling over $300 (excluding sales tax) per order.  Most products available on the site are eligible, but currently glass jars and other fragile products are not eligible for free shipping.  Please note that if your order contains both eligible and ineligible products and qualifies for FREE GROUND SHIPPING, you will only be charged shipping for the ineligible products.
  • Currently, we offer various shipping options from FedEx and USPS.  We pass along our account rates to you, the customer, and do not upcharge on shipping.
  • Our DAILY SHIPPING CUTOFF TIME is 2pm Pacific.  Customers may request same day shipping after this cutoff time by immediately following up their online order with a phone call to (877) 420-5636 (sorry, emails do not suffice).  Depending on what time we receive the call, we are able to fulfill such requests in most instances.
Do you offer local delivery?
  • We offer FREE LOCAL DELIVERY to most locations in Southern California (mainly Los Angeles County, Orange County, and the Inland Empire) on qualifying products totaling over $200 (excluding sales tax) per order.  Most products available on the site are eligible, but currently glass jars and other fragile products are not eligible for free delivery.  Please note that if your order contains both eligible and ineligible products and qualifies for FREE LOCAL DELIVERY, you will only be charged shipping for the ineligible products.
  • Orders that do not qualify for free delivery can still select this shipping option for a flat rate of $25.
  • Our current delivery schedule:
    • Orange County area: Daily
    • Los Angeles area: Mondays, Wednesdays, Fridays
    • Inland Empire area: Tuesdays and Thursdays
  • Order by 10 am on a delivery day to be eligible for same day delivery.
Do you offer local pickup or will-call?
  • Local customers are always welcome to pickup or will-call orders.  Orders are typically ready for pickup within one (1) hour after submission, however, we strongly suggest giving us a call at (877) 420-5636 or sending us an email at sales@collectivesupply.com to confirm that your order is ready first!
Do you ship to any other countries except the United States?
  • Currently, we are also shipping to Canada.  Canadian customers please note: we offer FedEx and USPS shipping options for orders to Canada.  Due to technical limitations of the USPS API, if you do not see a USPS shipping option (some sort of Priority Mail service) at checkout, please send us an email at sales@collectivesupply.com or call us at (877) 420-5636 and we will be happy to help provide an accurate USPS shipping quote.
  • Customers that are not located in either the United States or Canada do not despair!  Go ahead and put together your desired cart and then send us an email at sales@collectivesupply.com with a list of your desired items (or a screenshot).  If we are able to ship to your location, we will email you shipping options by the next business day (Pacific time), but we will be in touch with you one way or the other.
Do you offer discrete shipping?
  • We can pack your order in a plain box or envelope.  Please select this option at checkout.  There is a $5 charge for discreet shipping.
Do you accept returns?
  • Yes, we offer a 7-day money back guarantee, no questions asked.
  • We take pride in our customer service and product quality. We are confident that you will be happy with your purchase, but if you are not 100% satisfied, we will gladly refund your purchase, no questions asked.  All returns must be submitted to us within 7 days of receiving your purchase, as evidenced by delivery information provided by FedEx and/or USPS, or by the date of purchase for Will-Call and Local Delivery orders. Product(s) must be in unopened and new condition to be eligible for return. Please allow up to 10 business days after we have received the product back into inventory for your refund to post to your account.
  • Please call customer service at (877) 420-5636 or email us at sales@collectivesupply.com and we will gladly assist you in remedying the issue.
  • We do not take any responsibility for undelivered returns or goods damaged during return shipping, so please use tracking and insurance for all return shipments. All refunds will be issued to the same form of payment used at the time of purchase.
Do you offer custom branded packaging?
  • Absolutely! We understand that you are looking to stand out in the market and many of our products can be customized with your design and logo.  Please email us at sales@collectivesupply.com or call us at (877) 420-5636 to speak with custom packaging specialist today!
What about branding and/or design services?
  • We have an in-house creative team that specializes in end-to-end design, packaging, and distribution of all your cannabis packaging needs.  Please email us at sales@collectivesupply.com or call us at (877) 420-5636 to speak with custom packaging specialist today!
Do you offer samples?
  • Yes. We are happy to send you a FREE sample pack that includes some of our most popular items or other specific items you would like to see. To request a FREE sample pack, first click here to apply for a Wholesale Account and second send us an email at sales@collectivesupply.com with the products you would like to see!  Shipping charges may apply.
Do you offer wholesale pricing?
  • Please click here to apply for a Wholesale Account.

Send us an email

You can also call us at (877) 420-5636 or email sales@collectivesupply.com.

SOMEONE FROM OUR TEAM WILL GET BACK TO YOU WITHIN 24 HOURS

Need help? Want Custom?
Call us: 1 (877) 420-5636