SHIPPING

Shipping

We offer FREE GROUND SHIPPING to the lower 48 states on qualifying products totaling over $250 (excluding sales tax) per order.  Most products available on the site are eligible, but currently glass jars and other fragile products are not eligible for free shipping.  Please note that if your order contains both eligible and ineligible products and qualifies for FREE GROUND SHIPPING, you will only be charged shipping for the ineligible products.

We pass along our account rates to you, the customer, and do not upcharge on shipping.  Currently, we offer the following shipping options from FedEx and USPS:

  • FedEx Standard Overnight (next business day)
  • FedEx 2Day (2 business days)
  • FedEx Ground (3-5 business days; up to 7 business days to Hawaii and Alaska)
  • USPS Priority Mail Express (next business day)
  • USPS Priority Mail (1-3 business days)

Our CUTOFF TIME FOR SAME DAY SHIPPING is 3pm Pacific (business days only, excluding weekends).  If you place an order during regular business hours but after the same day shipping cutoff, you may request same day shipping by immediately following up your online order with a phone call to (877) 420-5636 (sorry, emails do not suffice).  Depending on what time we receive your call, we are able to fulfill such requests in most instances.

Delivery

Southern California

We offer FREE LOCAL DELIVERY to most locations in Southern California (mainly Los Angeles County, Orange County, and the Inland Empire) on qualifying products totaling over $200 (excluding sales tax) per order.  Most products available on the site are eligible, but currently glass jars and other fragile products are not eligible for free delivery.  Please note that if your order contains both eligible and ineligible products and qualifies for FREE LOCAL DELIVERY, you will only be charged shipping for the ineligible products.

Orders that do not qualify for free local delivery can still select this fast and easy shipping option for a flat rate of $25.

Our current delivery schedule:

AreaDelivery DaysSame Day Delivery
Orange CountyWeekdaysPlace order by 3 pm to qualify.
Los AngelesMonday, Wednesday, FridayPlace order by 11 am to qualify.
Inland EmpireTuesday, ThursdayPlace order by 11 am to qualify.

Denver Area

We also offer FREE LOCAL DELIVERY to many locations in the greater Denver area on qualifying orders.  Please call us at (877) 420-5636 or email us at sales@collectivesupply.com for availability.

Will-Call

Local customers in Southern California are always welcome to pickup or will-call orders.  Orders are typically ready for pickup within one (1) hour after submission, however, we strongly suggest giving us a call at (877) 420-5636 or sending us an email at sales@collectivesupply.com to confirm that your order is ready first!

Will call out of our San Diego and Denver facilities is by appointment only.

Discrete Shipping

We can pack your order in a plain box or envelope.  Please select this option at checkout.  There is a $5 charge for discreet shipping.

International Shipping

We offer the following international shipping options:

  • FedEx International Economy
  • USPS Priority Mail Express International
  • USPS Priority Mail International

International customers please note: due to technical limitations of the USPS API, if you do not see a USPS shipping option (some sort of Priority Mail service) at checkout, please send us an email at sales@collectivesupply.com or call us at (877) 420-5636 and we will be happy to help provide an accurate USPS shipping quote.

As of right now, we also ship to Canada.  Other international customers, however, do not despair!  Go ahead and put together your desired cart and then send us an email at sales@collectivesupply.com with a list of your desired items (or a screenshot).  If we are able to ship to your location, we will email you shipping options by the next business day (Pacific time), but we will be in touch with you one way or the other.

 

RETURNS POLICY

7-DAY MONEY BACK GUARANTEE!

We take pride in our customer service and product quality. We are confident that you will be happy with your purchase, but if you are not 100% satisfied, we will gladly refund your purchase, no questions asked.  All returns must be submitted to us within 7 days of receiving your purchase, as evidenced by delivery information provided by FedEx and/or USPS, or by the date of purchase for Will-Call and Local Delivery orders. Product(s) must be in unopened and new condition to be eligible for return. Please allow up to 10 business days after we have received the product back into inventory for your refund to post to your account.

Please call customer service at (877) 420-5636 or email us at sales@collectivesupply.com and we will gladly assist you in remedying the issue.

We do not take any responsibility for undelivered returns or goods damaged during return shipping, so please use tracking and insurance for all return shipments. All refunds will be issued to the same form of payment used at the time of purchase.

Need help? Want to speak to a human? Give us a call at (877) 420-5636 or drop us a line at sales@collectivesupply.com.